Refund Policy

We want every purchase to work flawlessly. If something goes wrong, we'll make it right with a replacement or a refund under the conditions below.

Because most products are digital goods delivered instantly, refunds are handled differently than physical items.

You are entitled to a refund if a product cannot be delivered, or if it does not work and we are unable to provide a working replacement.

If a product stops working within its warranty period, we will first attempt a free replacement; if that's not possible, you'll receive a refund.

Open a support ticket from your dashboard with your order ID and a short description of the issue. Our team typically responds within minutes.

Approved refunds are returned to your original payment method or added to your Plumea wallet, at your choice.

Digital goods that have already been delivered and used are reviewed case by case. Abuse of the refund policy, such as repeated chargebacks, may result in account suspension.

Promotional or heavily discounted items may have specific refund conditions noted at purchase.

Replacements are usually issued the same day. Refunds to the original payment method may take a few business days to appear, depending on your provider. Wallet refunds are instant.