Privacy Policy

We collect information you provide directly, such as your name, email and order details, and limited technical data like device and usage information to keep the service secure and reliable.

We do not collect or store full payment card numbers; these are handled by our payment processors.

We use your information to deliver products, provide support, prevent fraud and improve Plumea. We may send transactional emails about your orders.

Marketing emails are sent only with your consent, and you can opt out at any time.

We never sell your personal data. We share information only with service providers who help us operate the platform (such as payment and email providers), under strict confidentiality.

We may disclose information if required by law or to protect our rights and users.

We use encryption in transit, access controls and industry-standard safeguards to protect your data. No method of transmission is 100% secure, but we work hard to protect your information.

If a breach affects you, we will notify you in line with applicable law.

Depending on your jurisdiction, you may have the right to access, correct, export or delete your personal data. Contact support to exercise these rights.

You can update most of your information directly from your account settings.

We retain order and account data for as long as needed to provide the service, comply with legal obligations and resolve disputes, after which it is deleted or anonymized.